Australian support workBy Kim Matthews

The Support
Worker Guide.

Good support work. Less paperwork.

Explore 20 guides
People sharing a conversation around a cafe table

More time for the work that matters.

Your guide to a better-organised working week.

01Find your app02Write clearer notes03Make invoicing simpler
The reading room

A little clarity goes a long way.

20 practical guides.
No sign-up. No paywall.

The person behind the guides

A familiar voice on the paperwork side.

Kim MatthewsFounder, Sparks Scribe

I'm Kim Matthews. I run support businesses, and I know how much of the job happens after the shift ends.

I am Kim Matthews. I run two disability support businesses in Australia, and I am a parent of NDIS participants, so the paperwork side of this world is something I live with from both directions. A few years ago I got tired of watching good support workers lose their evenings to admin, so I built an app for it called Sparks Scribe.

That last part matters, so I will say it plainly and I will say it on every page: I make one of the apps I write about. When a guide here mentions Sparks Scribe, that is my product, and you should read my verdict on it knowing that. The way I try to earn your trust is by being honest about what Scribe does not do, by keeping every competitor fact limited to what that vendor states on its own public pages, and by never pretending a tool is right for you when it is not. If you want to look for yourself, Sparks Scribe's front door is sparkscribe.app.

Photography: Centre for Ageing Better / Unsplash